Return& Refund Policy

CereKart strives to offer seamless Return Procedures for customers intending to elect to return their purchased products. According to our return policy, a return request can be submitted within 10 days from the initial delivery of the product and this applies only to eligible products. Please go through the below return policy according to the product category they are attempting to return.

General Terms & Conditions Applicable to All Returns

All products returned will undergo Quality Check, CereKart reserves the right to reject a return request of a product and sends it back to the customer in case the product returned does not meet any of the return criteria explained below. The customer will not be entitled to any refund if the product is not eligible for return. In case the product return request is declined, CereKart will make 2 attempts to deliver the product back to the customer through its approved courier services. In case both attempts of delivery are unsuccessful, Cerekart will hold the product for three (3) business days at its delivery hub. The customer can raise a request for another attempt with our customer support team within those three (3) business days post the last attempt. In this event, CereKart will keep the product for thirty (30) Days and in case it is claimed back, Cerekart shall apply a charge of AED  100 as RETURN FEES to be incurred by the Customer. Otherwise, the product will be sent for liquidation and the customer won’t be able to request the return of the product again. Cerekart will not be held liable or responsible towards the customer. Customers shall not have the right to any compensation.

A Shipping cost will apply if the customer chose to return the products  for  the following reasons:

• Change my mind 
• Didn’t like the product

Laptops, Desktop and Monitors

1. The product must be returned with the original packaging as received (sealed of sold as Never-Used) and in original sold grade and condition.
2. If a Never-Used product has been Activated, used, or the product’s original seal was tampered, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
3. If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned as well.

Refund Policy

Upon successful pickup of a purchased product is received at our warehouse, inspected, and found eligible for refund, the refund amount will be processed based on the method of initial payment used.

Refund Procedures

• How Refunds Are Issued?
• Where's My Refund?

1. How Refunds Are Issued (Credit Card or Cash on Delivery “COD”)?

Depending on the initial payment method chosen while submitting your order, the refund will be initiated.

- If the payment method was Cash on Delivery “COD”, the refund will be credited to your CereKart Wallet after which customer can apply few easy steps to transfer the amount to bank account.

- But if the payment method was Credit Card, the refund will be processed to the same card used during the purchase.

- It remains customer's prudence and full responsibilities to enter the correct Credit Card or Bank Details.

2. Where’s My Refund?

Time taken to process a refund depends on multiple aspects. However, It can take up to one week for Cerekart to receive and process your return. After the return is processed it may take from 5 to 7 business days for the refund to show on your payment card statement depending on your bank internal process.

If your refund status is not showing as refunded in Your Cerekart Account, and the processing time for your payment method has passed, you can refer to Contact Us Page and reach us for further assistance. If your refund status shows as refunded in Your Account, and the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.